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Ann Feb 08, 2016 04:59PM CST

For some reason no voicemail is appearing when I back up my device. I have two very important voicemails saved from my mother who passed suddenly and am very worried they will be deleted when the voicemail system changes in a few days.
I should have posted this sooner but I assumed I could find the answer on other forums.

-using WinXP
-completed all iExplorer updates
- voicemail is also not backing up with Itunes

Please help

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Mike Feb 08, 2016 06:33PM CST Macroplant Agent

I’m sorry to hear about your mother passing.

Your iPhone does need to be able to back up in iTunes in order to access voicemails in iExplorer. The article below has some steps and more info:

Why is my Backups data not appearing?

If you still have any issues, please submit a support ticket, and we’ll be glad to help you further.

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