Sharepod Support

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Ipod disappears from sharepod

Inge Jan 02, 2015 10:14AM CST

I connected my Ipod to sharepod. It is visible in sharepod for about 3 seconds and then disapears.
It stays visible in itunes.
With my other ipod, that i just kopied i did not have this problem.
I tried al the normal things you suggested.
What can i do?
thanks, inge

Up 1 rated Down
Mike Jan 02, 2015 12:16PM CST Macroplant Agent

I see you mention trying all the normal things suggested which I assume you mean you made sure that “disk use” was enabled in iTunes, though this issue is almost always going to be due to disk use not being enabled. Just make sure that you chose to Apply after checking the box to Enable disk use in iTunes. The setting won’t save unless you actually click on Apply in iTunes.

If you are certain that you did Apply the disk use setting, and the issue is still happening, please submit a support ticket so that we can help investigate it further, though enabling disk use should definitely fix it for anyone.

Post Your Public Answer


support@macroplant.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=971